A Message From Our CEO – Jay Schottenstein

At AEO, above all else we value our PEOPLE—including our dedicated associates, our loyal customers and our many valued partners around the world.  This AEO Community is at the heart of everything we do.  COVID-19, and its global impact presents us with a challenge unlike any we have seen. I want to connect with you personally to emphasize that the safety and wellbeing of our PEOPLE remain AEO’s top priority.

We are closely following the guidance of the Centers for Disease Control, World Health Organization and other government agencies, and will reduce store hours and close locations as recommended by local and national authorities.  Please know that we are doing everything possible to ensure a safe and healthy environment for our customers and our team of associates. While we have always maintained high standards across all American Eagle and Aerie stores, we have implemented additional precautionary safeguards to continue to deliver on that promise. We are also prioritizing the health and safety of our associates as it relates to their work environments and providing resources to stay informed and supported during these challenging days.

At AEO, we are guided by our strong purpose to be REAL and always do the right thing.  Our hearts and thoughts go out to those affected.  Through the AEO Foundation, we have provided support to impacted regions through Good360 and have established a COVID-19 relief fund to help supplement our care for associates and families affected by this health crisis.

As we continue to assess the rapidly evolving situation, we will keep you informed of any changes to our operations. Please stay connected through our social channels — we would love to hear from you. And we are always open to serve you at ae.com and aerie.com.

Although I recognize the days ahead will be challenging, we will remain true to the very core of our purpose—optimism.  Let’s stay connected and strong together.


Jay Schottenstein

Executive Chairman of the Board and Chief Executive Officer